11th March 2020

Shri Ashok Gehlot

Government of Rajasthan

Chief Minister Office


Hon’ble Chief Minister Sir,

Sub: Request for nil Cancellations charges for the cancellations due to Coronavirus for the booking made by foreign tourists on Luxury Trains run by RTDC

May I draw your kind attention to our letter/email dated 3rd March 2020 on the above subject.

As you know Coronavirus has spread in many countries and movement from various countries like, China, Italy, Iran, South Korea, Japan, Germany, France, Spain, South East and Far countries has badly affected. e-Visa and Normal visa for nationals of many countries have been suspended by the Bureau of Immigration, Ministry of Home Affairs and tourists are not being allowed to enter India. This also applies to the nationals of other countries residing in these highly affected countries or have travelled to these countries after 1st February 2020.

All this has resulted lot of cancellations being received by many of our members from all the effected countries including cancellations for the luxury trains run by RTDC  

All the airlines have waived off the cancellation charges on their domestic flights operating in India. Similarly all the major hotels have waived off the cancellation charges and all the airlines and hotels are making full refund without any cancellation charges. IRCTC has also agreed to waive off the Cancellations charges and full advance payment is being refunded. But till this date we have not received any positive response from RTDC.     

This is to request you once again to intervene and kindly give your directives to consider our request favorably and full refund be made for the bookings made for the Luxury trains with Nil cancellations charges to enable refund the same to our foreign clients.

Rajasthan is one of the most tourist friendly state and preferred destination for the foreign tourists and we need to maintain the same to secure future business.

We need to keep our country’s image high to secure future business and cooperate with foreign counterparts/clients in this time of global crisis.

Looking forward to your support and cooperation.  

Thanking you and with best regards,   



Copy to:-

Shri Vishvendra Singh

Hon’ble Minister of Tourism

Government of Rajasthan


Shri Kuldeep Ranka

Principal Secretary
Government of Rajasthan


Dr. Kunj Bihari Pandya

Managing Director

Rajasthan Tourism Development Corporation

Govt. of Rajasthan


Dr. Bhanwar Lal

Director, Tourism

Government of Rajasthan