4th November 2020

 

To All Members,

 

Sub: Legal Notice from Akhil Bhartiya Grahak Panchayat 

 

Dear All,

 

We are in receipt of attached legal notice from Akhil Bhartiya Grahak Panchayat regarding refund of advance amounts paid for services by the each and every complainants/consumers/ aggrieved persons for the tour cancelled during the lockdown due to COVID-19 and after Lock down due to pandemic. 

 

Copy of the Legal Notice is attached for reference of all members, which is self-explanatory.  IATO along with others have been called upon to take immediate steps, issue appropriate directions, guidelines for refunding the entire amount paid by all consumers /aggrieved persons to respective tour Operators / Tour Agencies/respective Noticees. 

 

As you know, IATO is having one dedicated redressal cell for handling of grievances of third party consumers/customers in relation to any such complaints. However, the Association is not responsible for any legal action by any consumer against any of our members and members would be responsible for its own legal action due to any such act of non-refunding of advance payment.         

 

All members should therefore ensure to refund the advance payment received on demand from any of their consumers to avoid any legal action.

 

IATO is preparing a database of all such complaints received by our members from their consumer or through their lawyer, asking for refund. This information should be sent to IATO office in the following format enable sent our reply to the legal notice:

 

Name of Your company 

Name of the complainant/Consumer 

Amount received in advance

Action taken/Whether refund made or not 

Remark, if any

 

Above information should be sent to IATO office positively by Saturday, the 7th November 2020.

 

IATO requests the members to share if any legal demand has been raised through legal notice,  SMS & WhatsApp for refund of any bookings/services etc. so that reply to legal notice can be dealt effectively.

With regards,

Rahul Chakravarty

COO

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Respected Sir/Madam,

I am annexing/enclosing the copy of Legal Notice from Akhil Bharitya Grahak Panchayat through the undersigned counsel as an attachment to this mail. Kindly acknowledge the same as per the due procedure of law and as per decisions of Hon'ble Supreme Court of India. Legal Notice through electronic mode is considered as a valid service. Hence this mail. 

 

Regards,

 

Adv. Aditi Deshpande Parkhi.

Supreme Court of India,

New Delhi.

Mb. 9975996309

Click here to see the attachment