17th December 2019 

To, All Members, 

Dear Friends,

Sub: Revision of Special Baggage rates for the foreign tourists booked by IATO members on IndiGo

This is further to our email sent on 1st February 2019 regarding Special Extra Baggage rates for the IATO members by IndiGo.

Please note the special baggage rates for foreign tourists booked by IATO members have been revised.

Given below are the revised rates which are applicable with immediate effect (12th December 2019)

Baggage       Revised Rate eff 12Dec ‘19

08 kg                         INR 1200

15 kg                         INR 2000

30 kg                         INR 4000

Please find attached the process document for availing the special rates effective 12th December 2019.

For easy reference, the same is also placed below in case if you find difficulty in opening the attached document.

Note:  This is to request all our members to send their request for special extra baggage on email id agency.support@goindigo.in

and do not copy to senior officials of IndiGo or make any telephone calls.

In case you find any problem or want to call, you can speak with Mr. Rajesh Kapoor, Senior Manager-Sales Support, IndiGo, Tel +91-124-4352500, M +91 9811172898 or call customer care. 

If you still find any problem, please feel free to contact the undersigned.

With regards,

Rajiv Mehra

Vice President

(M) 9811063134

Encl:   IATO_Agent_Excess_Baggage_Process.pdf

==========================================

PROCESS FOR AVAILAING SPECIAL PRE-PAID BAGGAGE RATES FOR FOREIGN TOURISTS OF IATO MEMBERS

Foreign tourists handled by IATO Members for travel on IndiGo domestic network shall be offered special pre-paid baggage rates as per below slabs:

•             08 Kgs for Rs.1200/-

•             15 Kgs for Rs.2000/-

•             30 Kgs for Rs.4000/-

Process to avail the special rates:

1.            IATO members / issuing agent to send the request for special baggage rates in the below table to agency.support@goindigo.in   The template to used is given in Annexure A of this document.

IndiGo PNR Nos: ABCDEF   

2. The names of the passengers in the booking should match to the names on their passport.

3. In case of any name mis-match, the request shall be rejected.

4. All passengers in the booking should be foreign nationals holding foreign passports. Indian nationals/NRIs/Resident permit holders should not be a part of the group booking.

5. The request to be sent at least 3 days prior to the travel date excluding holidays and weekly offs.

6. IndiGo to process the request by attaching the relevant baggage SSR and charge the fee to the agency login ID as shown on the PNR immediately. The e mail sent by the IATO Agent/ Issuing Agent to act as an authorization to charge the IndiGo login ID of the ticketing agent.

7. The excess baggage once attached to the PNR will not be removed or refunded.

8. Any additional weight to be charged as per IndiGo’s normal excess baggage rates at the airport.

9. IndiGo reserves the right to discontinue the scheme or revise the above rates / slabs any time without notice.

===================================================

ANNEXURE A

Template of the e mail to be sent to process the IATO Special Baggage

To: Agency.support@goindigo.in

Copy: Respective IndiGo Account Manager / Sales

Subject Line: Special Pre-paid baggage for IATO customers

Dear Sir / Madam,                                                                                                        

Kindly add pre-paid baggage at special rates for foreign tourists of IATO Members as per the below table:

IndiGo PNR Nos: ABCDEF                                                           

We hereby certify that the nationality and the passport numbers of the above passengers are true and correct. Through this e mail, we also authorize you to debit the applicable charges to the agency ID mentioned in the PNR.

Thanks & regards

xyz