18th February 2016
To, All Members,
Sub: Publicity of Toll Free Tourist Infoline 1800-11-1363
As you are aware, the Ministry of Tourism, Govt. of India has recently launched the “24x7 Toll Free Multi-Lingual Tourist Info Line in 10 International Languages besides Hindi & English” on 8.2.2016.
This service is available on the Toll Free number 1800111363 or on a short code 1363 and operational 24X 7 (all days) in a year. The Tourist Infoline will have a “multi-lingual helpdesk” in the designated languages to provide support service in terms of providing information relating to Travel & Tourism in India to the domestic and International tourists/visitors and to assist the callers with advice on action to be taken during times of distress while travelling in India and if need be alert the concerned authorities.
The languages handled by the contact centers include ten International languages besides English and Hindi, namely, Arabic, French, German, Italian, Japanese, Korean, Chinese, Portuguese, Russian and Spanish. The calls made by tourists (both international and domestic) while in India will be free of charge. The international tourists in India and also international callers who speak the aforesaid languages will be directed to the call agents proficient in the respective language.
Members are requested that information regarding this facility may be shared with all your overseas agents/counterparts and details of this facility also put up on the home page of your website.
Thanking you and with best regards.